FAQs
Printing Process
All of our products are printed on a commercial printing press using the latest in colour Digital Print Technology. We do not print on a home printer so you can be assured of a great print result.
We print most of our invitations on a shimmer card stock, unless specified otherwise
Greeting cards are printed on a hi-white matt card stock. Greeting cards are printed on a 300gsm gloss coated card stock to give great shine & photo quality
Do you have a retail shop or can I come and see you and your invitation range?
No, we are a home run business, and our printing is done off-site through a commercial printer who works with many customers, and not just us. We are proud to have our website as our retail shop. We can however send you samples of our products, and paper samples on request
DESIGNS
I love your designs, but my event's colour scheme is blue/pink/green etc... Can you change your designs to a different colour to suit my theme?
Absolutely! For a small fee of $30 we can change colours to suit your event's colour scheme.
We recommend printing a sample to check that the printed result colour is what you had in mind. A printed sample costs $10, however once you place your final order this fee is refunded.
PRICES - NO HIDDEN CHARGES!
It's amazing the amount of times we get asked if there are any extra costs involved. Unlike many other invitation companies you know what you will be charged in full up front.
We do not hide any known costs. The price you see in the order calculator is the price you will pay, before you commit to your order. We do not charge for envelopes - these are included - we do not charge for postage - unless you want express post or express print - we do not charge for print of your event details (that's included and all part of the product) - the only extra is for personalisation - and this is all shown upfront.
You can be assured of a quality product with no hidden charges.
Is there a discount for larger orders?
Yes, upon request only. Please contact us to discuss your order type and quantity. Large order discounts only apply for more than 100 invitations or cards. Inviting Invitations will send confirmation of your discount after your online order or for a custom design, in our quotation. If ordering online, choose bank transfer so you don't pay the full amount without consulting us. This discount does not occur automatically and cannot be taken on existing discounts.
Do you charge to change the text on the invitation designs on your site?
Definitely NOT! Our site is created so that you can add the text of your choice, in a choice of fonts and font colours and sizing. We have no hidden charges, so you can be guaranteed that the price you see on the order calculator, before you commit to your order is the price you will pay - and NO more!
Personalisation
Can I have my guests names printed on the invitation?
Yes, we can print your guests' names onto their invitation. You just need to select personalisation in the Order box, download the spreadsheet, complete required details and email back to us prior to your order commencement. We also offer the same service for your guests' address, where we will print their address onto a clear label to go onto the envelope prior to posting. Inviting Invitations will not post your invitations directly to your guests. Postage to your invitation recipients is the responsibility of the customer. If you require this service, we will charge a surcharge of between $60 and $180 plus postage - depending upon quantity
Another language...I need to have my invitation wording in German, Greek, Polish, Korean, Japanese etc?
Not a problem. We just need you to supply a document with the wording in the language you require. We will then set the invitation up offline for you.
Designs
What will the final design look like?
The final design will look as per the preview screen you approve before you check out and pay. There is a check box to select stating that you have reviewed and accepted this proof as the final design and wording, and have also read the Terms & Conditions. Upon finalising your order, you will also receive a email with a PDF copy of the proof with your order details.
Inviting Invitations designers check each order, so if the photo or wording isn't quite right, we will alter the pages so they the layout is positioned optimally for print.
What if my photo doesn't look right?
As above, we will adjust the layout and photo so it prints optimally. You can also put comments in our checkout section to advise us, or send us an email, or call us on Sydney (02) 9999 6597 or Melbourne (03) 9533 4111.
If your photo isn't loading or you can't position it as you would like, you can email us the photo separately to enquiries@invitinginvitations.com.au and we will place it accordingly.
What if I can't find an invitation for my special event online?
If you have a special event which is not listed, Inviting Invitations have a custom design service 'Just For You' and can design an invite for you and your event. Just email us at enquiries@invitinginvitations.com.au
Print Samples
Why do print samples cost $10 each?
To cover our printing/management costs, we need to charge a nominal amount for samples. When you place an order, we will credit you back the $10; effectively the print sample will be free.
Technology
My Macintosh won't display text correctly in preview?
Unfortunately some Apple Macintosh browsers won't display the correct preview after typing in your personalised text. Once you go into the final preview section, you will be able to see the correct layout.
Some fonts aren't displaying correctly in Internet Explorer?
Elegant, Chalkboard, Bodoni and many other specialsed fonts may not display correctly in Internet Explorer and other browser, however, they will be displayed correctly on the final preview version and the PDF proof you will receive via email.
Payments
Is your payment system secure?
Yes, we are a St.George Bank merchant customer, and when selecting credit card payment, you will be taken through to a St.George Bank payment gateway, before returning to the Inviting Invitations web site.
Photographs, Proofs & Picture Quality
Photograph Copyright
If a photograph has been taken by a professional, the photographer owns that Copyright unless you have a written agreement that states otherwise. By agreeing to our Terms & Conditions, you accept that you have written permission to reproduce and distribute the photograph and indemnify Inviting Invitations from any liability associated with the photograph that you have uploaded.
My preview looks fuzzy in the final preview
Your final preview may look slightly fuzzy, however Inviting Invitations' use the hi-res version of your invitations for printing, so you can be assured of good picture quality. If we feel that the photo will not produce a high quality print result we will endevour to let you know and request either a higher resolution photo or an alternate pho
Only .jpg files can be uploaded. They should be high quality, ideally 500KB-2MB in size, but not larger than 4MB (any larger, and it won’t upload).
Any smaller resolution photos (less than 500KB) will result in lower quality print results. If uploading from a digital camera, please ensure your camera software or email software does not compress the file, as some computers do this automatically making the file size smaller. If scanning, please select 300dpi resolution.
If in doubt or your photo is not uploading and previewing correctly, you can still place your order by finalising your copy and emailing us the photo separately. We will position this into the design and send you a proof before printing.
(IMPORTANT NOTE: PLEASE ALLOW UP TO 3 MINUTES FOR YOUR PHOTO TO UPLOAD)
My text does not appear to be in the correct position during the personalization stages?
During the personalization process, all measurements are approximate and a guideline only. Your text and uploaded photo may not appear to be in the correct position.
When you select 'preview proof' you will be shown an exact preview of your final invitations.
Will I get a proof of my ordered invitation?
Ordering your invitations through our site should be hassle free and time saving. There is no need for us to send you a proof to sign off on as you will preview a final proof prior to checkout. Once payment of your order has been received by Inviting Invitations you will receive an Adobe PDF via your nominated email address. It is recommended that you use the current version of Adobe reader to view this. If you see any errors after receiving your PDF, please contact us immediately.
Quantity
Do I need blank invitations as overs?
We recommend at least 5 blanks of your invitations for any last minute guests, or keep sakes. If you do decide you need more than this, you can always order a minimum of 10 later on.
Postage
When will my order arrive?
Please allow 7 working days from 'final' placement of your order (this includes guests lists, payment or any other changes we may be waiting on authorisation from you for). If you make any changes to the design, either picture or wording, 7 working days takes effect from finalisation of the design.
If you have chosen Express Print and Post we will dispatch the order on the 3rd full working day (i.e: order placed after 9am on a Monday - 3 day print & post will be dispatched on the Thursday of the same week) If you are unsure please contact our Sydney office for clarification.
3 day print & post schedule: $35 surcharge:
Order & payment received by 5pm Monday, order dispatched express post Thursday of the same week
Order & payment received by 5pm Tuesday, order dispatched express post Friday of the same week
Order & payment received by 5pm Wednesday, order dispatched express post Monday of the following week
Order & payment received by 5pm Thursday, order dispatched express post Tuesday of the following week
Order & payment received by 5pm Friday or anytime Saturday & Sunday, order dispatched Wednesday
You will receive a tracking email, advising that your order has been dispatched from our central office in Sydney. Please contact us if you do not receive your order as per the instructions on the email.
MEMBER'S AREA *NEW*
Inviting Invitations launched a new member's site on 5th September 2007. All customers ordering from this date onwards will be asked to set up a user name/email & password prior to finalising their order.
Help! I cannot login with the user name & password I selected?
Before you can log back in you MUST follow the steps in an email you will receive almost as soon as you have completed your order. This email is titled: 'Please confirm your account at Inviting Invitations'. If you have not completed these steps you will not be able to get into the member's area.
Please do not use this link after you have completed these steps.
I have forgotten my password?
No need to panic! Just follow the steps to generate a new password. An email will follow confirming your new password.
I have some special dates I need to remember - can you help?
YES! We have a calendar in the member's area which you can use to assist with planning your event, birthday cards or any other special date you need to remind yourself of.
Here are some of the features & benefits of our new member's area:
VIEW your order
* Can't quite remember the specifics of what you have ordered? The go to view your order to check
EDIT your order
*If you have made an error you can now go into EDIT & change your event details (as long as it has not been sent to print)
RE-ORDERING
* You love your invitations, but didn't order enough - not to worry - rather than re-enter all your details again - just login and go to re-order then enter the required amount
GUEST LIST DOWNLOAD/UPLOAD
* You can download our personalisation spreadsheet and then re-upload it for us to retrieve without having to email us!
NEWSLETTERS
* Subscribe or unsunscribe from our monthly newsletter
CALENDAR REMINDERS
*Need to remind yourself to send Nanna a card! Simply select the calendar month & date, type your reminder details then hit Add reminder
